Remember that safety is in numbers. Meaning, always go and be in groups (two or more persons)
Never leave the organized events, parties, and optional activities alone
Always go with a friend in a taxi, bus, or any type of public transportation, even restrooms
If you lose your friend, please locate your chaperon and/or tour leader to accompany you home
Always carry your hotel card (with other key tour information) and hotel wristband for ease of identification and your safety
Feel free to use the emergency phone number in case of an emergency
Attend all organized events, parties, and optional activities. Your chaperons and tour leader(s) are there to help you to enjoy your trip and have fun.
Review your detailed tour itinerary to know more about your chaperon and tour leader (including their contact information) in addition to tour events
Drink responsibly if and when you decide to drink
Understand your limit
Bear in mind the time and amount of drinks per hour you consume. Also, depending on your age, destination, and event, your designated tour leader and/or chaperon may limit your drink and/or prevent you from drinking
Depending on your age, destination, and event, we may decide on what type of alcohol (light beer, beer, wine, or liquor shots) you can drink
Refuse taking drinks from strangers
Never carry open containers of alcohol in the street or public places
Depending on your tour, we may apply smoking restriction or strict rules on how you can smoke.
We reserve the right to cancel your tour if we have reasons to believe that you have used, sold, or bought drugs, since drugs are illegal in every country and such laws are strictly enforced.
No swimming is allowed at night
When using pools, make sure you read and understand the policies set forth by the pool staffs and/or all signs or posting marks including diving signs.
Swim at your own risk when a lifeguard is not on duty on beaches or pools
Read, understand, and follow any flags or posting markers on the beach which are used to warn you about dangerous tides, harsh water conditions, or any other warning related to your swimming in beaches.
Consult with your chaperon and/or tour leader on how to find the cheapest, easiest, and most reliable form of transportation on your specific destination
Make sure to only use licensed taxis. Also, negotiate the fare before getting on the taxi, and travel with a friend AT ALL TIMES
No glass bottles or containers on the motor coaches
No flash pictures are to be taken on the coach buses while they are in motion at night
Except for emergency cases, do not use the motor coach restrooms
Know your coach bus number and the length of your bus rest stops, and where to meet the group
Always stay on schedule. It is better to have a watch to maintain punctuality
Never rent motorized vehicles
Respect all citizens of the country you are visiting
Drink bottled water
Put on your sun block at all times
Tip 15-20% on all bills
Bear in mind to purchase calling cards to call home
Do not travel or go far away from your event place and/or hotel without permission of your designated tour leader and/or chaperon
On checking your hotel room, report any damages immediately to your chaperons and/or hotel staffs
Do not crowd on the balconies of the hotel
Put any valuable in a hotel safety deposit box
Do not damage any hotel property, including (without limitation) your room
Lock your hotel room and balcony door AT ALL TIMES, whether you are in the room or not.
Keep your decibel down while being in the hotel
It is better not to call from your hotel phone
Bring along and review your detailed tour itinerary for more information about events, trip locations, your chaperon and/or tour leader contact information, and key things to keep in mind while being on the tour
Note that the foregoing Codes of Conduct may be added, increased, altered, and/or modified at our sole discretion with/without prior notice from time to time
To make our low tour prices more affordable, we offer Flexible Payment options for all Above Zest tours except VIP ones. The total tour price may be a combination of Tour Fee and Optional Items that you may add while purchasing your ticket. Keep in mind that you should buy your tour ticket at least 3 months in advance of your tour date to take advantage of the following flexible payment options:
High-school students (14-18 years of age) can pay 20% of the Tour Fee upfront followed by four installments. Each covers 20% of the Tour Fee and are due in two-week intervals from the purchasing date.
College students (18-23 years of age) can pay 40% of Tour Fee upfront followed by four installments. Each covers 15% of the Tour Fee and are due in two-week intervals from the purchasing date.
Adult (23-30 years of age) can pay 50% of Tour Fee upfront followed by two installments. Each covers 25% of the Tour Fee and are due in four-week intervals from the purchasing date.
All of the payment due dates refer to the dates on which each payment should be received by us. Please indicate the participant’s name, email, and transaction order number on all check payments.
If you decide to pay your due payments by your checking account or a credit card, please verify that there are enough funds available for your due payments. A non-refundable $35 fee will be considered each time a checking account is returned due to insufficient funds, or if a check is labeled as stop-payment order. A non-refundable $20 fee shall be assessed each time a credit card or debit card is declined.
If you decide to pay your due payments by credit card, you can provide us with a back-up credit card to protect your tour ticket against cancelation. No fee for the first card declined will be assessed if the back-up card is approved.
By paying your upfront payment under foregoing Flexible Payment plans, you accept and agree to pay the other due payments on time. Otherwise, WE SHALL CANCEL YOUR TOUR TICKET IF YOU FAIL TO PAY YOUR DUE PAYMENTS WITHIN FOUR DAYS FROM ITS DUE DATE.
Any tour items or payments outside of due payments, such as baggage handling fees and/or taxes imposed by airline(s) that are added or removed will only be reflected in your last payment.
All group travelers who buy their tour ticket at least 3 months in advance shall be entitled to foregoing Flexible Payment Terms. In particular, each group member is responsible for his/her upfront and due payments, unless specifically agreed otherwise.
All tour participants under More4Less package are subjected to foregoing Flexible Terms. However, each More4Less package has its own Flexible Payment options, so go to More4Less for details.
We reserve the right to modify, discontinue, add, or revise our Flexible Payment Options and Terms and/or refuse entitling a tour participant to our Flexible Payment options at our sole discretion.
All VIP ticket holders can replace their trip with another trip by submitting a ticket replacement form online at least 40 days prior to your tour date. Upon approval of your ticket replacement request, we’ll charge you 20% of your Tour Fee as processing fee. Depending on the new Tour Fee, we may refund you, or we may charge your account. Please note that we do not refund any optional items that you bought for your initial trip. Alternatively, you can post your tour ticket on our Ticket Mall and locate a ticket transferee to transfer your tour ticket to him/her. After we successfully replaced your ticket, we will issue you a new ticket and keep you posted via email.
The new tour ticket shall be based on the current date price. Should you select a new non-VIP ticket, you have to pay the entire new tour fee upfront, and you can not use the Flexible Payment plan.
Each group member under our group travel option is responsible for his/her ticket replacement and is subject to herein ticket replacement terms, unless specifically agreed otherwise.
No ticket replacement is permitted under our More4Less service.
All payments made toward your initial and/or new ticket optional items or trip extra services are not refundable.
We reserve the right to change, modify, increase, and/or discontinue our ticket replacement policy at our sole discretion.
As our commitment to flexible cancellation policies, we allow all tour participants to transfer their tour ticket (including their tour Optional Items) to another eligible person (the same group age). To be entitled to our ticket transfer option, we must receive your completed Ticket Transfer form online for the VIP trip and/or mail/fax for regular trips at least 40 days prior to your tour date. Upon approval of your ticket transfer, we will charge you 20% of your Tour Fee as processing fee. Also, you can post your tour ticket on our Ticket Mall to conveniently locate your transferee.
The transferee or assignee has to purchase your tour ticket at the current Tour Fee value. For example, if you buy an advance group ticket for $1000 (for 20% discount of its normal Tour Fee), and like to transfer it to another person 45 days before your tour date, the transferee or assignee should buy your tour ticket at $1250 and in full payment.
Note that any ticket transfer made at least 3 months in advance of your tour date can entitle the assignee or transferee to our Flexible Payment option. Also, the transferor under the Flexible Payment, and upon the transfer approval, shall receive the total amount of his/her payment up to the transfer date, minus 20% of the Tour Fee (as processing fee) as refund.
Each group member under our group travel option is responsible for his/her ticket transfer and is subjected to the foregoing Transfer Terms, unless specifically agreed otherwise.
Our More4Less packages have different ticket transfer terms in place, so check your individual More4Less package for details
The transfer date is a date on which we receive your completed Ticket Transfer form online for VIP trip and/or mail/fax for regular trips
We reserve the right to change, modify, increase, and/or discontinue our ticket transfer policy at our sole discretion.
If you are unable to accompany us in your journey, and you can not find any assignee or transferee (see Ticket Transfer Policies), we would be happy to cancel your tour ticket and/or place you on another Above Zest tour (only for VIP). The following table shows the amount of refund (based on the percentage of the Tour Fee) applicable to each cancellation date for both a full-payment and Flexible payment.
|Cancellation received (month before tour date)|
|Above 3||3||2||1||Within 1|
|Full Payment||Full Refund||80%||40%||No refund|
|Flexible Payment||Full Refund||70%||40%||No refund|
A traveler can buy his/her tour ticket in full payment at least 30 days prior to the tour date upon ticket availability.
The amount of refund for the Flexible Payment cancellers will be based on the accumulated amount of your payments to the cancellation date, excluding any payment(s) made toward the trip extra or optional activities. For example, if you buy your tour ticket on Feb 1, and cancel your ticket 60 days before the tour date (on March 1), we calculate the total amount of your payment for tour fee from Feb 1 to March 1, 2011, and we will refund you 40% of your total tour fee payment.
The date of cancellation shall be determined by the date on which we receive your signed and completed Cancellations and Refunds form.
Notice of cancellation shall only be accepted from the participant, his or her legal guardian, or the group leader. Also, cancellation refunds can only be made payable to the person whose name is on the account. Payments can not be transferred to another person or account.
Any extra or optional tour services that you purchase for your trip are NOT refundable.
All unconfirmed Open Orders should be confirmed at least 3 months in advance of their tour date. Otherwise, they will automatically be cancelled.
Each group member under our group travel option is responsible for his/her ticket cancellation and is subject to foregoing Cancellation Terms, unless specifically agreed otherwise.
Our More4Less packages have different ticket cancellation terms in place, so check your individual More4Less package for details
We reserve the right to change, modify, and update our cancellation and refund policy at our sole discretion.
Tour Operator, Above Zest, or collectively “we” do our best effort to organize the tour at the exact tour dates and specifications detailed in your itinerary. However, in the event that the tour was cancelled or rescheduled by one of our affiliated parties including, without limitation, airline, hotel, and ground transportation, or other reasons beyond our control, such as, but not limited to: hazardous weather, earthquake, hurricane, flood, or acts of terrorists, or God, we will cancel or reschedule the tour to the best available time. We reserve the right to take any necessary actions to ensure your safe and enjoyable trip by rescheduling or cancelling the tour and inform you, as beforehand, as practically possible. Should we reschedule the tour, and you can not fit the new tour date in on your calendar, we will refund you 70% of your total amount of payments up to the rescheduling date. Also, in case of cancelations with or without foregoing reasons, we will refund you 90% of your total amount of payments up to the cancellation date.
On receiving your completed Cancellationform (online for VIP trip and/or mail/fax for regular trips) or any refund claims, we will process them and notify you through email on approval or decline of your request. Refunds shall be issued in the name which is on our account. All refund checks will be made payable through a company check and will be mailed 2-3 weeks after the request approval. There will be a non-refundable $30 stop-payment fee for all lost refund checks.